SHIPPING & DELIVERY POLICY
 
Last updated January 19, 2022
 
 
 
This Shipping & Delivery Policy is part of our https://gralor.com/terms-of-service/ (“Terms”) and should be therefore read alongside our main Terms: __________.
 
 
Please carefully review our Shipping & Delivery Policy when purchasing our products. This policy will apply to any order you place with us.
 
WHAT ARE MY SHIPPING & DELIVERY OPTIONS?
 
We offer various shipping options. In some cases, a third-party supplier may manage our inventory and will be responsible for shipping your products.
 
Free Shipping
 
We may offer free shipping for a certain time period. or some products. 
 
Expedited Shipping Fees
 
We also offer expedited shipping at the following rates:
 
Shipping Method
 
Shipping Fee
 
 
 
Seller’s Shipping method
 
8-15 business days 
 
seller’s Shipping fee
 
 
If you select an expedited shipping option, we will follow up after you have placed the order with any additional shipping information.
 
All times and dates given for delivery of the products are given in good faith but are estimates only.
 
For EU and UK consumers: This does not affect your statutory rights. Unless specifically noted, estimated delivery times reflect the earliest available delivery, and deliveries will be made within 30 days after the day we accept your order. For more information, please refer to our Terms.
 
Once your order is shipped you will receive tracking information via email.
 
DO YOU DELIVER INTERNATIONALLY?
 
We offer worldwide shipping. Free shipping is valid on certain international orders.
 
 
Please note, we may be subject to various rules and restrictions in relation to some international deliveries and you may be subject to additional taxes and duties over which we have no control. If such cases apply, you are responsible for complying with the laws applicable to the country where you live and will be responsible for any such additional costs or taxes.
 
DUTIES & TAXES FOR INTERNATIONAL ORDERS
 
Duties & Taxes for international orders are not included in your order and are over and above any shipping and handling charges paid at checkout. Most countries charge duties on imported items which are levied at the time of port entry, and they vary based on the destination country and the products imported.

All applicable import duties and clearance fees are the responsibility of the customer and will need to be paid by the customer on the receipt of the shipment.  

You will need to pay the applicable duties and taxes directly to the shipping agency (DHL, FedEx etc.) at the time of your order delivery after you receive an invoice by the shipping agent to clear your order. These rules vary by country. Your local government determines duty and customs charges.
 
WHAT HAPPENS IF MY ORDER IS DELAYED?
 
If delivery is delayed for any reason we will let you know as soon as possible and will advise you of a revised estimated date for delivery.
 
For EU and UK consumers: This does not affect your statutory rights. For more information please refer to our Terms.
 
 
QUESTIONS ABOUT RETURNS?
 
If you have questions about returns, please review our Return Policy: https://gralor.com/return-policy/.
 
HOW CAN YOU CONTACT US ABOUT THIS POLICY?
 
If you have any further questions or comments, you may contact us by:
  • Email: namaste@gralor.com